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United Airlines issues travel waivers

With winter weather expected this week in the Midwest and the Northeast, United Airlines is encouraging customers ticketed for travel Febuary 9th-10th to, from or through certain Midwest airports – or ticketed for travel Feb. 10-11 to, from or through certain Northeast airports – to consider rebooking on an earlier flight, as certain change fees have been waived.

United strongly encourages customers to make use of the customer information tools available at united.com, including:

  • Flight status confirmation and notification, with updates to departure and arrival times sent via email or to a mobile device;
  • The ability to confirm and/or rebook an existing reservation;
  • Online check-in, which enables customers to print a boarding pass for a departing flight or view options if a booked flight has been canceled due to weather.

Customers may also book a new reservation, change an existing reservation, or get flight status via United reservations at 1-800-UNITED-1 or via their travel agencies. United strongly urges travelers, particularly those whose flights have been canceled due to weather, to visit united.com or to call reservations before going to the airport.

All changes must be made by midnight of the customer’s original travel date. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking-code restrictions or is a new itinerary.

Midwest Waiver Details

The revised ticketing policies apply to all tickets purchased Feb. 8, 2010, or earlier, for travel Feb. 9-10 to, from and through Illinois, Indiana, Michigan, Ohio and Wisconsin on any United, United Express or United code-share flight. Origin and destination cities must remain the same, and rescheduled travel must be completed within seven days of original travel date. Customers with canceled flights are eligible for a full refund.

Northeast Waiver Details

The revised ticketing policies apply to all tickets purchased Feb. 8, 2010, or earlier, for travel Feb. 10-11 to, from and through Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia and Washington D.C. on any United, United Express or United code-share flight. Origin and destination cities must remain the same, and rescheduled travel must be completed within seven days of original travel date. Customers with canceled flights are eligible for a full refund.

United will continue to monitor the weather situation and adjust ticketing policies on united.com.

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