Southwest Airlines Cargo has been recognised for its excellence in air cargo for the sixth straight year, being named “Airline of the Year” by the Express Delivery & Logistics Association (XLA).
Southwest Airlines has placed on XLA’s Airline of the Year list for nine consecutive years. In addition, Southwest Airlines Cargo won XLA’s award for Excellence in Web Site and Technology. The award follows Southwest Cargo’s redesign of its website. In November 2008, Southwest Cargo launched a new and improved site, swacargo.com, which offers easy, one-click navigation and real-time flight status, along with shipment tracking.
To top it off, Southwest Airlines Cargo also was named Carrier of the Year by the Airforwarders Association. AFA members voted on the Airforwarders Association member carrier with the best ontime performance, Customer Service, problem resolution, claims handling, technology support, service options, and overall value. Southwest was chosen in each category as the clear winner among association members.
“Our amazing people have done it again! We’re honored to accept these awards earned by the dedicated Cargo, Operations, and Ramp Employees across our system,” said Matt Buckley, Senior Director of Southwest Airlines Cargo. “Southwest Cargo Customers count on our Employees to consistently deliver reliable, ontime, and friendly service. We are determined to win the hearts of our Customers as we strive for continuous improvement in our overall experience and value.”
The XLA Awards are based on an annual survey of association members who use the services of commercial passenger airlines for their express deliveries around the world. Southwest took top honors in 2002, 2003, and 2005 through 2009, and finished second in the rankings in 2001 and 2004.
Founded in 1976, XLA is a nonprofit association whose members include large firms with global delivery networks and smaller businesses with strong regional delivery networks. The association represents the interest of the air courier and express delivery industry by communicating positions to legislative and regulatory officials. In addition, they provide a forum for the exchange of information regarding trends and developments within the industry, and they promote the use of air courier and express services.
The Airforwarders Association is an alliance of Indirect Air Carriers, Cargo Airlines, and affiliated businesses located throughout the global transportation community.