Malaysia Airlines expects to mount 6 additional flights, subject to approval of airport authorities, on 23 April to enable stranded customers to get to their destinations as soon as possible.
The additional flights on 23 April 2010 are:
Its additional flight to London Gatwick scheduled to depart on 23 April at 12.00 noon is already full booked.
Priority for these flights will be given to special needs or elderly customers, and those with infants or young children. Following that, customers who have booked for travel from April 15 to 17 will be given priority.
For scheduled flights, priority will be given to customers with confirmed bookings. Bookings will also be accepted, on a first come, first serve basis.
Malaysia Airlines Director of Operations, Captain Azharuddin Osman said, “As of today, we have managed to clear over 2,500 passengers. However, there are still some 11,000 passengers still stranded system-wide with most of these in Kuala Lumpur.
‘With airspace opened at destinations where we operate, all scheduled flights to and from Europe have resumed. We are also mounting additional flights, and using aircraft with larger capacity, where possible.
“Passengers are also urged to remember that the situation remains fluid and any changes to this plan or updates will be provided under the Book/Flight Status section on www.malaysiaairlines.com,” he added.
To secure seats, stranded passengers can contact 03-7884 1234, MAS Call Center 1300-88-3000 (within Malaysia) or 603-7843 3000 (outside Malaysia). They can also visit Malaysia Airlines’ ticket offices at KL Sentral or KL International Airport to re-book flights, subject to seat availability.
Customers without confirmed seats are advised not to travel to the airport.
As there have been a high volume of calls to the Call Centre and waiting times may be longer than usual, Malaysia Airlines encourages customers with other travel related questions to refer to the ‘Ask MAS/Travel Advisory’ section on the website.