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Stranded passengers return on first Malaysia Airlines flight from Europe

Malaysia Airlines successfully flew 338 stranded passengers on flight MH001S from Frankfurt into  Kuala Lumpur International Airport today. The national carrier was the first ASEAN carrier to operate flights out of Frankfurt.

Malaysia Airlines Managing Director/CEO, Tengku Dato’ Azmil Zahruddin said, “Our focus is on getting our passengers home as quickly as possible. We are glad this flight was able to accomplish just that.

“It’s a good start. Over the next couple of days, we will gradually operate more flights to and from the affected airports to clear the backlog of passengers. The situation remains fluid so we will continue to assess the situation on a daily basis.

“In the meantime, stranded passengers are urged to check flight status before they leave for the airport via our website and call centre,” he added.

Flight MH001S out of Frankfurt also operated with 14.7 tonnes of cargo out of Frankfurt as well as passengers originally booked on other carriers.

In the meantime, Malaysia Airlines will continue to resume its scheduled flights to London , Paris , Amsterdam and Frankfurt for tomorrow, Thursday, 22 April 2010.

This applies to the following flights:

On 22 April from Kuala Lumpur to:

  • London (MH4) scheduled to depart 10.05am
  • London (MH2) scheduled to depart 11.40pm
  • Amsterdam (MH16) scheduled to depart 11.55pm
  • Paris (MH20) scheduled to depart 11.35pm
  • Frankfurt (MH6) scheduled to depart at 11.50pm

On 23 April to Kuala Lumpur from:

  • London (MH3) scheduled to depart 12.00noon
  • London (MH1) scheduled to depart 10.00pm
  • Amsterdam (MH17) scheduled to depart 12.00noon
  • Paris (MH21) scheduled to depart 12.00noon
  • Frankfurt (MH5) scheduled to depart 12.30pm.

Scheduled flights to Rome are not affected and will operate as normal. Details are as follows:

  • 22 April: Kuala Lumpur/ Rome (MH14) to depart at 11.45pm
  • 23 April: Rome/ Kuala Lumpur (MH15) to depart 1.45pm

Both these flights will be upgraded to a B747 from a B777.

Malaysia Airlines expects to offer an additional flight to London on 22 April subject to slot availability at Heathrow airport.

Details are as follows:

  • 22 April: Kuala Lumpur/ London (MH7502) to depart at 11.50pm
  • 23 April: London/ Kuala Lumpur (MH7503) to depart at 8.20am
  • 23 April: Kuala Lumpur/London (MH7504) to depart at 12.00pm

Only customers with confirmed bookings for travel on 22 April 2010 are advised to proceed to the airport.  Stranded passengers should contact the dedicated telephone line 03-7884 1234 to re-book flights, subject to seat availability. Customers without confirmed seats are advised not to travel to the airport.

In addition, customers can continue to call the MAS Call Center 1300-88-3000 (within Malaysia) or 603-7843 3000 (outside Malaysia). Customers who have mobile phones are encouraged to register their numbers with Malaysia Airlines for ease of notification via SMS. 

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