Keflavik International Airport (KEF) won the award in the category ‘best airport for 2 million passengers or less’. The prestigious titled comes after participants of an extensive airport service survey, conducted by Airports Council International, voted the airport as top of its category.
The Airports Council International survey is published quarterly and annually with 186 major airports worldwide taking part, 54 of which are in Europe. Survey participants answer a number of questions about the quality of more than 36 service factors.
The survey judges all participating airports on overall customer satisfaction, helpfulness and courtesy of staff, ease of flight connections, cleanliness, and check-in times. KEF actually came out on top in terms of service, but since it was placed in the smaller airports category, was not able to come out on top overall.
Moreover, in 2009, KEF was ranked the best airport in Europe and came in second in the same category for 2010. The airport was also ranked third in terms of best airports in the world in 2004 to a group of airports with less than five million passengers a year.